Privacy Policy

Information We Collect

We collect personal information necessary to deliver our services, process business enquiries, and maintain regulatory compliance. This information may include your name, business name, phone number, email address, physical site address, payment details, and records of communication when you request a quote or arrange a collection. Additionally, our website automatically gathers basic technical data, such as your IP address, browser type, and usage patterns through cookies to improve site performance.

How We Use Your Information

Your personal information is used exclusively to provide, coordinate, and manage our commercial collection and recycling services. We utilise this data to process your enquiries, issue invoices, maintain safety and environmental compliance logs, deliver customer support, and communicate important service updates. We do not sell, rent, or trade your personal details to third parties for marketing purposes.

Disclosure of Personal Data

We may disclose your personal details to trusted third-party service providers who assist us in operating our business, such as secure website hosting providers, payment processors, and IT support teams. We may also share information with regulatory authorities, including state environmental regulators, when required by law to demonstrate compliance with transport, hazardous material handling, and environmental regulations.

Data Security and Storage

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data from unauthorised access, loss, misuse, or alteration. Physical records are kept in secure premises, while digital files are protected using encrypted databases and restricted access protocols. While we take every reasonable precaution to protect your information, no internet transmission or electronic storage system can be guaranteed completely secure.

Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and to ask for corrections if any details are inaccurate or out of date. To review or update your records, please contact our team directly through our official communication channels, and we will process your request in accordance with applicable Australian privacy laws.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data management practices, please reach out to The Trustee For Gold Coast Resource Recycling Trust T/As Gold Coast Recycling Resources, ABN 83 821 732 783 using the contact details provided on our website. We are dedicated to addressing your privacy enquiries promptly and ensuring your personal information is handled responsibly.